CELLREN Subscription Renewal for Campbell Scientific Cellular Data Service

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Cellular Communications / CELLREN

CELLREN Subscription Renewal for Campbell Scientific Cellular Data Service

Continuation of Data Plans
Used to renew CELLPROV service

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Compatability
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Overview

If you previously purchased CELLPROV service (cellular data modem provisioning for user-supplied modems), you can renew that service using CELLREN.

Similar to your initial purchase of CELLPROV, when you order CELLREN, you select the carrier and then a data plan.

Benefits and Features

All your cellular data services can be provided by Campbell Scientific
Competitive pricing
Customer support from Campbell Scientific who understands your application
Secure Konect PakBus Router assures on-demand, two-way access to your data logger
Universal SIM card that is triple-cut (2FF mini, 3FF micro, and 4FF nano) to support all cellular modems

Images

Compatibility

Please note: The following shows notable compatibility information. It is not a comprehensive list of all compatible products.

Dataloggers

Product	Compatible	Note
CR300 (retired)
CR310
CR350

Communication Devices

Product	Compatible	Note
CELL205
CELL210
CELL215
CELL220
CELL225
RV50 (retired)
RV50X

Resources and Links

Product Brochures

Cellular Data Services

Miscellaneous

Cellular Modem Frequency Bands

FAQs for

Number of FAQs related to CELLREN: 12

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How do I renew my CELLDATA subscription?

The duration of a subscription is typically one year, beginning 10 days from the provisioning date. Service suspensions or multi-year subscriptions will affect the renewal date. Sixty days before a subscription expires, Campbell Scientific will send the customer contact a renewal notice via email with a link to the online renewal center on the Your Account page. From there, customers can renew the subscription and select a method of payment. Customers can renew their subscription at any time and can pay for up to five years of service.
If I have a CELLDATA plan, where can I find modem status information?

On our website, log in to your account and select the Cellular Data Subscriptions option listed under Orders and Tools. This page will show your data use, modem status on the carrier, and other information.

If you would like to give others access to this information, they need to create their own user account (an option on the Account Login page). Then share with them the modem phone number, which is also called the MSISDN number. After they log in, have them select the Cellular Data Subscriptions option listed under Orders and Tools and then the Linked Subscriptions tab. From there, they enter the modem phone number, and then they will then be able to view the information they need.
Can a CELLDATA subscription be transferred to another customer?

Yes. Financial responsibility for a line of service can be transferred to another customer. The customer to whom the service will be transferred must establish an account with Campbell Scientific and then notify Campbell Scientific Customer Service that financial responsibility for a line of service should be moved to the new account. The request must come from the new customer. Notice to customer service must reference the current customer name and the line of service to be moved. The line of service is identified by the phone number (MSISDN) assigned to the modem.
What happens if my data use goes over the monthly allowance for my CELLDATA plan size?

Each data plan has a monthly limit. When more than one line of service has the same data plan, the data allotment is pooled for use by all lines on the same plan. If the modem data use exceeds the plan limit for a month, an email will be sent to notify the customer contact. Data overages are logged each day. When overage charges beyond the pool limit reach $50.00, customers will be notified and billed. For information about current additional charges, review the Cellular Data Service Provisioning Order form.
Can I suspend my CELLDATA service?

A line of service can be suspended for up to 90 days. Contact Campbell Scientific Customer Service for assistance.
How do I cancel a CELLDATA subscription?

Contact Campbell Scientific Customer Service for assistance. Each subscription is prepaid for a year of service. Refunds are not available for early cancellations.
Can I order more than one year of CELLDATA service?

Yes. While subscription terms are annual, the quantity of the data service on the order can be adjusted to indicate the number of years that are to be prepaid.
Are static IP addresses available for cellular data services through Campbell Scientific?
Yes. Campbell Scientific offers static IP address plans on the Verizon network. Contact Customer Service for additional information. Availability of this service may change. Please be aware of some important details.
- A public-facing static IP address is open to malicious activity and poses a risk for data overages and security issues. Our standard cellular data service is more secure and uses a private dynamic IP address. To assist in two-way communications, Campbell Scientific, Inc. provides its customers with a complimentary subscription to the Konect PakBus Router service with each cellular-enabled hardware device purchased from us.
- A public-facing static IP address is costlier.
Can I use Campbell Scientific’s cellular data service for a modem that I did not buy from Campbell Scientific?

Requests for cellular data service for cellular-enabled devices not purchased from Campbell Scientific must be reviewed and approved to ensure they meet the requirements for use on the cellular data network. Contact Campbell Scientific Customer Service for assistance. You will need the modem model number, IMEI number, model of the Campbell Scientific data logger and serial number, number of modems, and desired carrier and data plan.
If I previously bought a Campbell Scientific cellular modem, can I use your cellular data service?

Yes, for RV50 modems. Place an order for CELLPROV with the desired carrier and data plan. Complete the Cellular Data Service Provisioning Order form, making sure to include the modem model number, serial number, and IMEI number. An activated SIM will be shipped to you complete with instructions to install the SIM and to program the modem.

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